At 99 Only Distribution, we want customers to have clear information before making a purchase. Below are answers to some of the most common questions about ordering liquidation pallets, freight shipping, local pickup, payments, product conditions, returns, and wholesale buying.

Our inventory may include overstock products, shelf pulls, customer returns, open-box items, surplus retail merchandise, clothing pallets, sneaker pallets, electronics, appliances, and other wholesale liquidation goods. Since each pallet is different, the products, quantities, packaging, and condition may vary. We recommend reviewing the product description, photos, and condition notes carefully before placing an order.

Ordering FAQ

Shipping Options and Rates

Shipping costs vary by pallet size, weight, delivery location, and carrier. Available shipping charges are shown at checkout before payment.

How Do I Place an Order?

Select your preferred pallet or inventory lot, add it to your cart, and complete checkout using the available payment method.

Will I Receive an Order Confirmation?

Yes. After your order is completed, you will receive a confirmation email with your order details.

Can I Cancel My Order?

Cancellation requests must be made as soon as possible. Once an order has been processed, shipped, or scheduled for freight, cancellation may not be possible.

Can I Change My Shipping Address?

Contact us immediately if you need to change your delivery address. Changes may not be possible once the order has been shipped or transferred to a carrier.

Do I Need an Account?

Not always. Guest checkout may be available. Creating an account allows you to manage orders and save your information for future purchases.

Payment & Security FAQ

What Payment Methods Do You Accept?

We accept the payment options available at checkout. Please use our official checkout to ensure your order and payment details are properly recorded.

Is Checkout Secure?

Yes. Our website uses SSL security and trusted third-party payment providers. We do not store full credit card numbers on our website.

Are There Extra Fees After Checkout?

Any required order or shipping charges will be shown during checkout. We do not request additional mandatory payments through unofficial channels.

 Do you accept wire transfers or bulk order payments?

How do I know I am paying the correct business?

Shipping & Delivery FAQ

How Are Liquidation Pallets Shipped?

Most pallets are delivered by freight carriers. Shipping depends on pallet size, weight, destination, and carrier requirements.

How Long Does Delivery Take?

Delivery times vary by location and carrier. Freight delivery is generally estimated at 3–5 business days after carrier pickup.

Do You Ship Nationwide?

Yes. We currently offer freight delivery to eligible addresses within the United States.

Do You Ship Internationally?

No. We currently ship only within the United States.

Will I Receive Tracking Information?

Yes. Tracking or carrier details will be sent by email when available after shipment processing and pickup.

Why Has My Tracking Not Updated?

Tracking updates may take time depending on the carrier and shipment status. Contact support if your tracking remains unchanged for an extended period.

Will the Carrier Contact Me Before Delivery?

In many cases, the freight carrier will contact you to arrange delivery. Please provide accurate contact and delivery information.

Do I Need to Be Present for Delivery?

For most freight deliveries, an adult should be available to receive and inspect the shipment.

Can Freight Be Delivered to a Residential Address?

Residential delivery may be available depending on the shipment, carrier, and location. Additional services may be required for some deliveries.

Is Liftgate Service Available?

Liftgate service depends on the carrier and shipment requirements. Contact support if you need this service.

Local Pickup FAQ

Do You Offer Local Pickup?

Local pickup may be available for eligible orders. Pickup must be confirmed before visiting the warehouse.

Can I Visit the Warehouse Without an Appointment?

No. All pickups must be scheduled and confirmed in advance to ensure your order is ready.

What Should I Bring for Pickup?

Bring your order confirmation, valid photo ID, and a suitable vehicle. Larger orders may require a truck, trailer, or cargo van.

Will Someone Help Load My Order?

Loading assistance may be available depending on warehouse operations and equipment. Customers are responsible for providing a vehicle suitable for the order.

Product Inventory FAQ

What Types of Inventory Do You Sell?

Our inventory may include overstock, shelf pulls, customer returns, open-box products, surplus goods, apparel, sneakers, electronics, appliances, home goods, and general merchandise.

Are All Pallets the Same?

No. Contents, quantities, brands, packaging, and conditions can vary. Always review the product listing before purchasing.

Are All Products Brand New?

No. Liquidation inventory may include new, overstock, shelf-pull, open-box, return, and surplus items. Condition varies by pallet.

What Are Shelf Pulls?

Shelf pulls are products removed from retail shelves. They may be unused but can have packaging damage, labels, or signs of handling.

What Are Customer Returns?

These are products previously returned by customers. Condition may range from unused to used and may include missing packaging or accessories.

Are All Items Tested?

Not necessarily. Unless testing is specifically stated in the listing, products may be sold in mixed or untested condition.

Do Products Have Original Packaging?

Packaging varies. Items may come with original packaging, opened packaging, replacement packaging, or no packaging.

Are Manifests Available?

Some listings may include manifests, product counts, or inventory summaries. Availability depends on the specific listing.

Are Product Photos Exact?

Photos may show the actual inventory or representative examples. Review the listing, condition details, and any available manifest before ordering.

Branded Clothing & Accessories FAQ

Do You Sell Branded Clothing Pallets?

Yes. We may offer branded clothing and apparel pallets based on current inventory. These may include men’s, women’s, and children’s clothing, activewear, jackets, and other fashion items.

Do You Sell Branded Accessories?

Yes. Our inventory may include branded accessories such as bags, hats, belts, wallets, and other fashion accessories, depending on availability.

Are Pallets Sorted by Size?

Some pallets may be organized by size, category, gender, or product type, while others may contain assorted sizes. Please review each listing for specific details.

Are Brand-Name Products Guaranteed?

Brand names, quantities, styles, and conditions may vary by pallet. Specific brands are only guaranteed when clearly stated in the product listing.

Returns, Refunds & Damage FAQ

Do You Accept Returns?

Return eligibility depends on the product and circumstances. Please review our Return & Refund Policy before purchasing.

Are Liquidation Pallets Sold As-Is?

Most liquidation pallets are sold as-is unless the listing states otherwise. Product condition and contents may vary.

What If My Shipment Arrives Damaged?

Inspect your shipment upon delivery, take clear photos of any damage, notify the carrier when possible, and contact our support team promptly.

What If I Receive the Wrong Order?

Contact support with your order number, photos, and details of the issue. We will review the situation and provide next steps.

Can I Return Individual Items From a Pallet?

Generally, no. Pallets are sold as bulk lots, and individual items may have different conditions.

Where Can I Find the Refund Policy?

Our complete Return & Refund Policy is available on our website for review before purchase.

License, Tax & Business Buyer FAQ

Do I Need a Business License?

No. Both businesses and individual customers can purchase through our website.

Do I Need a Reseller Certificate?

Requirements vary by state. Customers should check local tax rules or consult a tax professional.

Do You Charge Sales Tax?

Applicable sales tax may be added based on the delivery location and local requirements.

Can Wholesale Buyers Purchase in Bulk?

Yes. Wholesale buyers, exporters, and customers interested in larger orders can contact our support team for assistance.

Can Resellers Buy From 99 Only Distribution?

Yes. Resellers can purchase inventory for online stores, local shops, flea markets, discount stores, and other resale businesses. Resale results depend on product condition, demand, pricing, and sales strategy.

Brand Affiliation FAQ

Are You Affiliated With Amazon, Walmart, Target, Costco, Nike, Adidas, Apple, or Other Major Brands?

No. 99 Only Distribution is an independent liquidation reseller. We are not affiliated with, sponsored by, endorsed by, or officially partnered with these companies unless specifically stated.

Why Are Brand Names Mentioned on Your Website?

Brand names may be used to describe product categories, inventory types, potential retail sources, or products that may appear in liquidation lots. All trademarks belong to their respective owners.

Are Branded Products Guaranteed in Every Pallet?

No. Unless a listing specifically guarantees certain brands, quantities, or models, inventory may vary from pallet to pallet. Always review the product listing before purchasing.

Account FAQ

What Are the Benefits of Creating an Account?

An account may allow you to:

• View your order history

• Save shipping information

• Track orders

• Receive inventory updates

• Manage your account details

I Forgot My Password. What Should I Do?

Use the password reset option on the login page. If you need further assistance, contact customer support.

How Do I Update My Account Information?

You can update your details through your account dashboard or contact our support team for assistance.

Customer Support FAQ

How Can I Contact Customer Support?

You can reach 99 Only Distribution by email:

Email: sale@99onlydistribution.com

What Are Your Business Hours?

Monday–Friday, 9:00 AM–10:00 PM

What Information Should I Provide When Contacting Support?

To help us respond quickly, include your name, order number, checkout email, shipping address when relevant, photos for damage or order issues, and a clear description of your request.

How Long Does It Take to Receive a Response?

Response times may vary depending on inquiry volume. Most requests are reviewed during regular business hours.

Still Have Questions?

Our team is available to assist with pallet orders, freight shipping, local pickup, wholesale purchases, and inventory questions.

Contact us before ordering if you need help selecting inventory or understanding shipping requirements.

Phone: 

Email: sale@99onlydistribution.com

Address: 3851-3999 Noakes St, Los Angeles, CA 90023, United States

Business Hours: Monday–Friday, 9:00 AM–10:00 PM